Appointments

All GP appointments are now booked via online form submissions. If you are requesting an appointment for someone under 16, please refer to the Healthier together App. If you are needing an appointment for yourself or someone you care for over 16, please submit an e-consult. If you are unable to complete these forms yourself, please call reception and they will complete the form on your behalf.

FAQs

What are the timings for routine appointments?

Appointments are available throughout the day during normal opening hours.

Does the practice offer routine appointments on weekday evenings and on weekends?

Additional weekend appointments will be available at designated practices throughout Surrey Heath. These appointments are for routine general practice issues only and not for emergency care.

To arrange an appointment, speak to your practice receptionist. Alternatively, the telephone number for booking on a Saturdays and Sundays (for on the day appointments) is 01276 949999. Please note this will not be in use any other days.

Please see the extended access website for more information.

Chaperones

If you would like a chaperone to be present during an intimate physical examination, please let us know.

We have specially trained staff members who are trained in this regard, if they are not available at the time of your appointment, you may need to re book your appointment.

Do you require an interpreter?

An interpreting service is available free of charge for patients using GP services. This includes interpreting for people who are deaf or deaf/blind. Some patients are happy to bring a companion to their appointment to act as interpreter; but we understand you may have occasions when this is not appropriate and prefer the assistance of 3rd party interpreting services (language translation or sign language translation)

People over the age of 13, at the patient’s agreement, can act as interpreters during treatment or appointments.

Please advise us at the time of booking an appointment that you require assistance/ interpreter services.

Our providers are Sight for Surrey for Deaf/Blind services - Sight for Surrey - Sight for Surrey and Language Line for language services

Please note it takes at least 48 hours to organise an interpreter, and they are subject to availability.

KNOW WHERE TO GO

Consider the range of services available to you and use the NHS responsibly.

Care at Home

Care at home

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest

cough or cold
upset stomach
pain or headache
cuts and grazes
sore throat (but if for two weeks or more contact your GP)

For health advice,

Visit nhs.uk

Pharmacy

Pharmacist

Ask for advice on ailments, medicines and healthier living

queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
repeat prescription
sore eyes (but if persists go to optician)
runny nose
diarrhoea
bite or sting

Find a Pharmacy