Changes to appointment system

From 1st July we will be trialling a new system for urgent appointments in order to ensure that patients who need to be seen on the same day can access a GP. Hopefully by ensuring urgent appointments are only used for urgent matters we can free up more “same week” bookable appointments and thus improve access for all.

Our trained receptionists are here to help you. When you contact them, if you confirm that you feel your problem is medically urgent they will ask you for some brief details. This information is given to the GPs and is to ensure that your care can be prioritised. Please be assured that as always, your information will be dealt with in the strictest confidence.

You will be given a time to come to the surgery to sit and wait and will be seen by the next available doctor. If you are concerned that you may have a medical emergency or that you or the patient are extremely unwell, please make sure that you alert the reception team to this so that they can let the GPs know. There may be up to an hour’s wait and whilst we aim to see patients in order of arrival, this is dependent on medical need. These appointments are to address a single problem, please do not try to use them for non-urgent matters such as the following:

  • For “convenience”… (there are evening and early morning appointments & a variety of pre-bookable appointments online, in person or over the phone)
  • An on-going medical problem that hasn’t changed significantly
  • Medical certificates / “sick notes”
  • For a repeat prescription / medication you have run out of
  • For a referral letter
  • Health checks e.g. pill checks, BP checks etc…

We appreciate your patience whilst we adapt our current system and hope that these changes will improve patient care and timely access.