Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Chaperone policy

If you would like a chaperone present during your consultation, please advise the receptionist when you book your appointment or when you are checking in. The chaperone should only be ... [continue] Chaperone policy

Compliments and complaints

Our philosophy is: “to provide the best possible primary health care” You can see, therefore, that we aim to provide a high quality service and are very interested in hearing any ... [continue] Compliments and complaints

Computers

All our patient records are computerised and will never be disclosed to a third party without a patient’s express permission. All our doctors, nurses and staff have a legal, ethical ... [continue] Computers

Counselling

Do you feel counselling could be helpful to you? For information on Mind Matters Surrey click here For Mind Matters Surrey self referral click here For IESO Online Talking Therapy in Surrey ... [continue] Counselling

Data confidentiality and medical records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances: To provide further medical treatment ... [continue] Data confidentiality and medical records

How to register

Patients requesting to join the practice will be required to complete a registration form as it is often some time before medical records arrive. To save time you can also download ... [continue] How to register

Named GP

All patients at [surgery] have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can still ... [continue] Named GP

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice area

Privacy

Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

All patients have the right to access appropriate health care in line with National Guidelines and local standards. Patients also have a responsibility to meet their own health needs and ... [continue] Violent or abusive behaviour