You may wish to speak to a doctor on the telephone. If the matter is urgent you will be asked to hold whilst the receptionist contacts the duty doctor.
If the matter is not urgent a message can be left with the receptionist and they will advise you when to call back or arrange for the doctor to call you.
If you wish to seek advice from the practice nurse, a message can be left at reception for you to call back later for an answer or to speak to the nurse directly.
If possible please try to telephone reception before 10:00 if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.